Answers to questions frequently asked by your clients
Why does the main dial look different to the others?
The orange dial represents the proportion of retainer hours still available and includes any rollover from last month. Just inside it, the white dial represents progression through the current month, chronologically. The idea being that, as the the white line grows it should be filling the gap made by its orange counterpart.
What do all the funny icons mean?
Amplify is designed to be as focused and uncluttered as possible, offering only the information needed on a day-to-day basis. The user interface design is purposely stripped-back. After the first use, clients know what everything means so from then on, so any descriptions will be superfluous clutter, but right now you'll want to have a scan through the How To Use page.
How often does the information on every dashboard update?
The Time-tracking system Harvest updates Amplify every half-hour, on the half-hour making it a real-time system meaning Amplify will report to your clients faster and more accurately than any emailed report ever could.
Can clients who are not retained (Ad-Hoc clients) still use Amplify to view their photography libraries?
Absolutely! It's one of the biggest features of Amplify as we've enabled Lightroom Mobile to link right into to the dashboard. If you have any of your clients' photography, every shot is easily made available in their Amplify dashboard and enables them to browse, download and feedback with comments, effortlessly.
Can I supply my own photos for my galleries?
The source of all photography in Amplify V1 & V2 is your Lightroom Mobile account. That way if you make an edit to any photo, the change is immediately updated on Amplify. If clients have photos they'd like included in their Amplify account, you can simply add them into Lightroom, sync an album to with Lightroom Mobile and add the link to Amplify and that's it! Any edits or photos you add to that album are reflected in Amplify enabling clients to direct photography changes over the phone and see them update in real-time. ...And it's all with the best presentation, making you a rockstar!
What does the ‘Hours at Risk’ dial mean?
Initially this may seem quite negative, but after considerable consideration we decided to include the Hours at Risk dial as an important statement of transparency on your part. The dial essentially illustrates rollover hours from last month, which are at risk if not used within the current month. If you disable the Rollover feature, the Hours at Risk dial will simply show the remaining retained hours this month.
Can my clients change their login details?
Currently they will have to request the change directly with you. You can change passwords in your Admin Control Panel within 'Manage Clients' by clicking Change next to the client in question. There are plans as part of Amplify's evolution to potentially build-in the ability for clients to change their own passwords, but we are still considering if that gets you too detached from your client. We'd love to hear your thoughts.
I’m interested in offering retainers to my clients, can you help?
Retainers are generally simple rolling contracts where a client purchases a set amount of discounted hours, each calendar month, in advance. These are highly suited to clients who have ongoing design requirements or large projects spanning several months. The discount will be up to you and you can simply enter, change and even schedule different figures in Amplify allowing you to experiment between multiple clients. We've included how a retainer works with it's advantages and disadvantages below this FAQ.
Can I move to the free version after my 30-day trial ends?
How much will using Amplify cost my clients?
Nawt! Create their logins and surprise them with your awesomeness on Monday morning and a week later ask for reviews on social media. 5 stars all round? We think so!
Is there a sign-up button around here that will immediately tempt me into giving Amplify a go?
No I'm afraid not. We're all about integrity you see.